How To Write a Roofing Contact Us Page
Are you creating a website for your roofing company and want to know how to make an effective Contact Us page?
While this page is one of the shorter pages for your site, it is one of the most important pages.
It is key to keep this page succinct and to the point so that customers are able to easily contact you.
To help you determine what you want to include on your roofing Contact Us page, in this article we will cover the top 6 things you can include on a roofing Contact Us page.
6 Things You Can Include On Your Roofing Contact Us Page
When you are determining what you should include on your roofing contact us page, you should aim to cover the following:
The hours and days of the week your roofing company is open
Your physical address or the area you service
A phone number that customers can call for roofing services
An email for customers to request information about roofing services
A list of the types of payment you accept from roofing customers
A contact us form or roofing service request form
As you are creating this page, you should focus on ensuring that it is not too text heavy, as the purpose of this page is for interested customers to be able to quickly get in touch with you.
1. The Hours and Days of the Week Your Roofing Company Is Open
While including the hours and days of the week your company is open may seem obvious, it is commonly forgotten or ignored.
The reason you will want to include your days and hours is so that when customers want to get in touch with you, they know when they will be able to reach you.
The days and hours you include on your website should generally include the hours your crews are able to perform roofing work and when someone would be available to pick up the phone if a customer called.
Some ways you can format your hours include:
Monday - Friday: 8am - 5pm
OR
Monday - Friday: 7am - 5pm
Saturday: 8am - 12pm
If you are only available for part of the weekend, you should still include that day in your hours so that customers are aware that you are available.
In a world with a lot of roofing customers working traditional 9am-5pm jobs, it is an added benefit if they can reach you and potentially have you perform roofing services on a weekend.
2. Your Physical Address or the Area You Service
Including your exact address is optional depending on whether you accept customers at your business location or not.
For example, if you have a showroom to showcase your different roofing materials, you may want to include your physical address.
However, even if you do not accept customers at your physical location, it can still be beneficial to include your address on your website so that Google knows where you are located.
By including your exact address, you can increase the likelihood of Google ranking you higher in search results for customers that are close to your location.
3. A Phone Number That Customers Can Call For Roofing Services
The number you choose for your main phone number should ideally be an office phone number rather than your personal phone number.
This enables you to have your administrative / office support team members answer the phone throughout your listed hours.
However, you also have the option to use your personal phone number if you have a smaller team (maybe no administrative staff yet) and you are able to readily answer customer calls.
The biggest key to focus on is having a phone number where customers can reliably reach someone.
If a customer calls into your business and has to leave a voicemail and wait for a call back, there is a higher likelihood that you will lose their business to someone else who is able to pick up immediately.
4. An Email for Customers To Request Information About Roofing Services
The email you choose for your contact us page should follow a similar logic to the phone number you choose.
Is this email an email that has someone monitoring it to ensure that customer inquiries are responded to in a timely manner?
For larger roofing projects, you might get email inquiries since there are more nuances to the details and timing of roof replacements compared to repairs.
If you have a team that can quickly follow up with customers on details about potential projects, you should select an email that they have access to.
When selecting this email, you will also want to make sure that the email is professional. Professional emails typically looks something like this:
FirstName.LastName@CompanyName.com
FirstInitial.LastName@CompanyName.com
FirstInitialLastName@CompanyName.com
Contact@CompanyName.com
Info@CompanyName.com
5. A List of the Types of Payment You Accept From Roofing Customers
Since the price of roofing repairs and projects can vary greatly and customers have different preferences for payment methods, you should include the forms of payment you accept.
The list could include forms of payment like:
Check
Card
Cash
Financing
By listing out the forms of payment you accept, you are able to communicate this detail to customers ahead of time so that there are no surprises when it comes time for them to pay you.
6. A Contact Us Form or Roofing Service Request Form
The last piece of information you will typically want to include on your roofing Contact Us page is a Contact Us or Service Request form.
Creating a form allows you to communicate the information you need to be able to best address their inquiry. Some customers prefer to fill out forms rather than reach out by phone or email because it provides structure.
In this type of form, you can have fields requesting information like:
Their full name
Their email address
Their phone number
Their home or business address
The roofing service they are interested in
Any additional details about their request
Ultimately, the fields you include on your form will depend on the information you need to be able to respond to their question or request.
Create a Roofing Website Contact Us Page That Converts
Your Contact Us page is one of the most important pages on your roofing website. If you do not have a clear Contact Us option, customers may struggle to figure out how to get in touch with you.
To make your Contact Us page as effective as possible, the information on the page should be centered around the information your customers need and your Contact Us page should be easily found at the top right corner of your website.
If you have any questions about what information to include on your Contact Us page, reach out to us today. To keep learning about how you can create an effective roofing company website, subscribe to our newsletter below.
